At Spootlight, we are committed to providing high-quality custom landing pages and bespoke review-collecting tools to help local businesses elevate their online reputation. We want you to be fully satisfied with our services. However, if you are not satisfied, please review our refund policy below.

1. Subscription Fees
   All fees for Spootlight services are billed on a monthly or annual subscription basis, depending on the plan selected. Please note that all subscription fees are non-refundable. This includes any fees paid for ongoing services such as the design, development, and maintenance of landing pages or review-collecting tools. Once the subscription fee is charged, you will not be eligible for a refund, except in cases where local law mandates otherwise.
   
   

2. Cancellation Policy
   You may cancel your subscription at any time. Upon cancellation, your account will remain active until the end of the current billing cycle, after which all services will be terminated. No refunds will be provided for the unused portion of the subscription period. To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date.
   
   

3. Service Modifications
   If you experience any issues with the services provided, please contact our customer support team at legal@spootlight.com for assistance. We are committed to working with you to resolve any concerns or make necessary modifications to meet your needs. Refunds will not be issued for service dissatisfaction unless technical issues or failure to deliver the service as agreed are verified by our support team.
   
   

4. Billing Errors
   If you believe there has been an error in billing, please contact us immediately at legal@spootlight.com. In the case of billing errors, we will investigate and, if applicable, issue a refund or credit to your account for the incorrect charge.
   
   

5. Disputed Transactions
   If you wish to dispute a transaction, please contact us within 30 days of the billing date at legal@spootlight.com. Disputes submitted after this period may not be eligible for a refund or credit.
   
   

6. Exceptional Circumstances
   In certain cases, such as prolonged service outages or other exceptional circumstances beyond our control, Spootlight may offer prorated refunds or credits at our sole discretion. Such instances will be evaluated on a case-by-case basis.
   
   

7. Refund Requests
   To request a refund under any of the conditions outlined above, please contact our support team at legal@spootlight.com with your account details and the reason for your request. All refund requests will be reviewed within 5-7 business days, and if approved, refunds will be processed via the original payment method.
   
   

8. No Refunds for Account Termination
   If your account is terminated by Spootlight for violating our Terms of Service, you will not be eligible for any refunds for the remaining subscription period.
   
   

9. Changes to the Refund Policy
   We reserve the right to modify this Refund Policy at any time. Any changes to this policy will be posted on our website. It is your responsibility to review this policy regularly, and continued use of our services after any modifications constitutes your acceptance of the updated terms.
   
   

10. Contact Information
    If you have any questions or concerns about this Refund Policy, please contact us at:

• Email: legal@spootlight.com

• Address: VIA BOCCHETTO 6, 20123 MILANO, IT

By using Spootlight’s services, you agree to this Refund Policy.